Internet Privacy Policy

  1. Introduction
  2. Categories of Information We Collect and Direct Marketing
  3. What are Cookies?
  4. Sharing Personal Information Collected on our Websites
  5. Legal Requirements
  6. Third Party Websites
  7. Internet Privacy Policy Changes


A. Introduction

The Sino Group of Hotels (referred to herein as "Sino ", "we", "us", or "our") recognises that privacy is an important issue. This Internet Privacy Policy informs you about the type of personal information we collect on this website, the third parties with whom we might share such information, and how you can review or change the personal information you provide to us. We are dedicated to respecting your privacy safeguarding your personally identifiable information.

Providing your personal data to us is voluntary however if you do not provide this information we may not be able to provide you with the products, services or information you have requested.

You must at all times ensure the accuracy and correction of your personal information. You will notify us immediately of any changes to relevant personal data so that we can update our records. To the extent permitted by law, we may take any action with respect to your personal information that we deem necessary or appropriate if we believe that it may cause us, or any third party, to suffer any loss, liability or damage.

You agree that where, in connection with our website, you submit personal information relating to third parties, you will have their express consent to do so and that you will be responsible for any claim they may have that their information has been misappropriated from them or provided to us without their consent.

Additional information about the terms of use of our website is available in our Site Usage Agreement. Please click here for further information.

This Internet Privacy Policy applies only to the personal information that is collected on those websites where we post this policy (i.e. not information collected elsewhere,) including the City Garden Hotel, the Hong Kong Gold Coast Hotel, the Island Pacific Hotel, The Royal Pacific Hotel & Towers, the Gold Coast Yacht & Country Club, The Fullerton Hotel Singapore, The Fullerton Bay Hotel Singapore.

Whilst we will take all reasonable steps and security measures to protect your personal information, we cannot guarantee the security of any personal information you disclose online. You accept the inherent security implications of dealing online over the Internet and will not hold us responsible for any breach of security unless we have been negligent and then only to the limits set out in the Site Usage Agreement.


B. Categories of Information We Collect and Direct Marketing

1. Categories of Information We Collect

We may request information in several areas of this website. If you are unwilling or unable to provide this information we may not be able to provide you with the services (including reservations), information or products requested by you or allow you to submit a valid entry in a promotion or contest.


The information we collect may include but not limited to:

  1. Your personal information such as your name, gender, date of birth, marital status, occupation and the particulars of your registered status with any of our subsidiaries, associated companies and / or partners;
  2. Your contact information such as your telephone numbers, mailing addresses, e-mail addresses and fax numbers;
  3. Your login and password details;
  4. Your favourite hotels and charities;
  5. Your communication preferences;
  6. Your responses to market surveys and contests conducted by us or on our behalf.
Making Reservations

When you make a reservation or purchase hotel accommodation, your request will be passed to a Sino Hotel Group reservation website that will request your name and address along with other information which personally identifies you to assist with your reservation and stay such as credit card information including its number and related details, date of arrival / departure, membership number (if any), and room preferences. We also collect personal information in relation to the following services:

Sweepstakes and Contests

On occasion, we conduct sweepstakes and contests that offer the opportunity to win prizes. Each sweepstake has its own Terms and Conditions. Some sweepstakes require you to choose to enter and for others you will be entered automatically if certain Terms and Conditions are met (e.g., making a reservation with a certain credit card). As part of entering a sweepstake, certain personally identifiable information such as name, credit card details and email address may be required.

Contacting Us by E-mail with Questions or Comments

When you send us an email from one of our sites, we may retain information such as the content, your email address, our response, and the text of any follow-up questions you may have. We may use this information, for example, to measure how effectively we address customer concerns online, to personalise your experience, and to continuously improve our service to you. Please click here to view the Site Usage Agreement for more details on the use of materials you submit to us.

Electronic Postcards and Forwarding to Friends

From time to time our websites may offer a feature that allows you to send an electronic postcard or otherwise share a message with a friend. If you choose to do so, we will ask you for your name and e-mail address, and the recipient's name and e-mail address, along with the text of any message you choose to include.

Online Surveys

Occasionally, we may conduct online surveys to better understand the effectiveness of our websites. Your participation in these surveys is voluntary. Information collected by us when you participate in a survey may include name, street address and e-mail address.


If you choose to apply for employment online, you will be required to provide your name, street address, telephone number, email address and the name of the college you attended. You will also be asked to provide other relevant information for such purpose, e.g. to attach your resume into our electronic form. You will be asked to provide your email address if you choose to be notified of any future openings.

User account

When making a reservation, we may offer you the option to register for an account with us. We will ask you to select a username and password, and provide your name and contact information. In addition, if you choose to, you can include credit card information, room preferences, and select the email newsletters to which you would like to subscribe.

Collection of Information Through Web Technologies

We may automatically track and collect your IP address, domain server, the type of computer and type of web browser you are using and use "cookies" to

  1. customise website content specific to your interests,
  2. ensure that you do not see the same advertisement repeatedly,
  3. store your password so you do not have to re-enter it each time you use the sites and
  4. improve and update the websites.

Some of the websites operated on our behalf are hosted and managed by other companies who may track and collect this information using cookies.

2. Direct Marketing

We may use your personal information to send marketing materials or make appropriate promotional offers to you. We may share your data or enable our Partner Companies to send direct marketing materials and make promotional offers to you if we feel these might be of interest to you. For promotional or marketing purposes, a list of classes of persons to whom your personal data may be transferred can be found at

The marketing or promotional materials may cover the following :

  1. room/apartment/house stay
  2. catering, food and beverage
  3. hotel and hospitality
  4. any products, services or facilities which we think may be of interest to you

We shall not use your personal information for direct marketing or promotion purposes unless with your consent (or your indication of no objection).


C. What are Cookies?

"Cookies" are small pieces of electronic information (specifically, a string of text) that your browser and your operating system store on your hard drive for record-keeping purposes. Cookies can store a user's ID and password, personalise home pages, identify which parts of a site have been visited and / or keep track of previous website use, selections or purchases.

Your Choice to Accept or Deny Cookies

You can choose whether to accept or deny cookies; your browser on your computer is often initially set to accept cookies. However, you can choose to deny cookies and continue browsing the sites. Keep in mind that your choice to accept or deny a cookie is separate from your choice to accept / deny e-mail messages.


D. Sharing Personal Information Collected on our Websites

On our website we collect information that you voluntarily provide in order for us and

  1. the Sino Group of Hotels including The City Garden Hotel, The Hong Kong Gold Coast Hotel, The Island Pacific Hotel, The Royal Pacific Hotel & Towers, the Gold Coast Yacht & Country Club, The Fullerton Hotel Singapore, The Fullerton Bay Hotel Singapore.
  2. other Sino Group affiliate companies and their associates and successors (including the purchaser of the whole or part of our business)
  3. our partners who may offer goods or services or information in relation to our business (including hotels, travel, entertainment, food and beverage, spa, conferencing, fashion, education, transportation, banking and other consumer products and services),
  4. agents, contractors, sub-contractors or third party service providers (including the company provide the system for running the program or the fulfillment house for arranging the membership card and other service providers who support on service delivery to members or provide administrative, telecommunication, computer, or other services to us in connection with operation of our business) and / or
  5. other third parties ("Partner Companies") who may offer goods or services or information we think may be of interest to you. to provide services and products, process reservations and other transactions you request, and to provide you with customer service.

We may also use the personal information we collect for other business purposes such as to better understand your needs, enhance our relationship with you, sending marketing materials and promotional offers to you. We may share the personal information you provide among Partner Companies in order to offer goods or services or information we think may be of interest to you. From time to time we may partner with other companies mentioned in paragraph 3 above to provide co-sponsored or co-branded promotions, products and services and may share your information with our co-sponsor. If you enter one of these sweepstakes or contests, we may share your information with our co-sponsor or the third party sponsor. We rely on third party service providers to help us deliver products and services, and programs, offering products and services, providing services in connection with our websites including communicating news and delivering promotional materials via e-mail and direct mail and administering sweepstakes and surveys.

We may aggregate statistics, responses to any surveys and questionnaires, traffic patterns and related site information and disclose such aggregate data to third parties for marketing, advertising or other promotional purposes but such aggregate data will not include any personal information. To enable us to monitor and improve our websites, we gather and record on our servers certain aggregated information about you when you use it, including without limitation, details of your operating system, browser version, domain name and IP address, the URL you came from and go to and the parts of our websites you visit. Such information is primarily used to provide you with an enhanced online experience.


E. Legal Requirements

Except as detailed in this Internet Privacy Policy Sino Group Hotels will not disclose personally identifiable information to third parties outside the Sino Group Hotels without your permission. You hereby consent to our use of your personal information other than for the above purposes, and its disclosure to third parties, when we believe in good faith that such disclosure is required by law, regulations, order or notices issued by a competent authority, or is necessary or desirable to investigate or protect against harmful activities to guests, visitors, employees, or others, or to property (including these websites).


F. Third Party Websites

If you enter or choose to leave our websites via links to other non-Sino Group and / or non-Sino Group of Hotels sites (including those of our advertisers, content providers, vendors, independent hotels, affiliates and partners), your visits to those sites are not covered by this Internet Privacy Policy.

We do not control and shall not be responsible for the collection of personal information by third party websites, or websites not controlled or authorised by us and these websites may have their own privacy practices. We accept no responsibility or liability for third party websites' practices and policies. You should contact the relevant website administrator or web master directly to ask questions about their privacy practices and policies.


G. Internet Privacy Policy Changes

In the future, we may make changes to this Internet Privacy Policy. The revised Internet Privacy Policy will be dated and be displayed via a link on this website so that you will know what types of information we gather and the categories of third parties with whom we may share the information. If you wish to opt out of receiving communications from us or for any questions or concerns about this Internet Privacy Policy, you may contact us at


Effective Date
This Internet Privacy Policy is effective as of 28th  March 2013