Providing your personal data to us is voluntary however if you do not provide this information we may not be able to provide you with the products, services or information you have requested.
You must at all times ensure the accuracy and correction of your personal information. You will notify us immediately of any changes to relevant personal data so that we can update our records. To the extent permitted by law, we may take any action with respect to your personal information that we deem necessary or appropriate if we believe that it may cause us, or any third party, to suffer any loss, liability or damage.
You agree that where, in connection with our website, you submit personal information relating to third parties, you will have their express consent to do so and that you will be responsible for any claim they may have that their information has been misappropriated from them or provided to us without their consent.
Whilst we will take all reasonable steps and security measures to protect your personal information, we cannot guarantee the security of any personal information you disclose online. You accept the inherent security implications of dealing online over the Internet and will not hold us responsible for any breach of security unless we have been negligent and then only to the limits set out in the Site Usage Agreement.
We may request information in several areas of this website. If you are unwilling or unable to provide this information we may not be able to provide you with the services (including reservations), information or products requested by you or allow you to submit a valid entry in a promotion or contest.
The information we collect may include but not limited to:
When you make a reservation or purchase hotel accommodation, your request will be passed to a Sino Hotel Group reservation website that will request your name and address along with other information which personally identifies you to assist with your reservation and stay such as credit card information including its number and related details, date of arrival / departure, membership number (if any), and room preferences. We also collect personal information in relation to the following services:
On occasion, we conduct sweepstakes and contests that offer the opportunity to win prizes. Each sweepstake has its own Terms and Conditions. Some sweepstakes require you to choose to enter and for others you will be entered automatically if certain Terms and Conditions are met (e.g., making a reservation with a certain credit card). As part of entering a sweepstake, certain personally identifiable information such as name, credit card details and email address may be required.
When you send us an email from one of our sites, we may retain information such as the content, your email address, our response, and the text of any follow-up questions you may have. We may use this information, for example, to measure how effectively we address customer concerns online, to personalise your experience, and to continuously improve our service to you. Please click here to view the Site Usage Agreement for more details on the use of materials you submit to us.
From time to time our websites may offer a feature that allows you to send an electronic postcard or otherwise share a message with a friend. If you choose to do so, we will ask you for your name and e-mail address, and the recipient's name and e-mail address, along with the text of any message you choose to include.
Occasionally, we may conduct online surveys to better understand the effectiveness of our websites. Your participation in these surveys is voluntary. Information collected by us when you participate in a survey may include name, street address and e-mail address.
If you choose to apply for employment online, you will be required to provide your name, street address, telephone number, email address and the name of the college you attended. You will also be asked to provide other relevant information for such purpose, e.g. to attach your resume into our electronic form. You will be asked to provide your email address if you choose to be notified of any future openings.
When making a reservation, we may offer you the option to register for an account with us. We will ask you to select a username and password, and provide your name and contact information. In addition, if you choose to, you can include credit card information, room preferences, and select the email newsletters to which you would like to subscribe.
We may automatically track and collect your IP address, domain server, the type of computer and type of web browser you are using and use "cookies" to
Some of the websites operated on our behalf are hosted and managed by other companies who may track and collect this information using cookies.
We may use your personal information to send marketing materials or make appropriate promotional offers to you. We may share your data or enable our Partner Companies to send direct marketing materials and make promotional offers to you if we feel these might be of interest to you. For promotional or marketing purposes, a list of classes of persons to whom your personal data may be transferred can be found at www.sino-hotels.com.
The marketing or promotional materials may cover the following :
We shall not use your personal information for direct marketing or promotion purposes unless with your consent (or your indication of no objection).
"Cookies" are small pieces of electronic information (specifically, a string of text) that your browser and your operating system store on your hard drive for record-keeping purposes. Cookies can store a user's ID and password, personalise home pages, identify which parts of a site have been visited and / or keep track of previous website use, selections or purchases.
You can choose whether to accept or deny cookies; your browser on your computer is often initially set to accept cookies. However, you can choose to deny cookies and continue browsing the sites. Keep in mind that your choice to accept or deny a cookie is separate from your choice to accept / deny e-mail messages.
On our website we collect information that you voluntarily provide in order for us and
We may also use the personal information we collect for other business purposes such as to better understand your needs, enhance our relationship with you, sending marketing materials and promotional offers to you. We may share the personal information you provide among Partner Companies in order to offer goods or services or information we think may be of interest to you. From time to time we may partner with other companies mentioned in paragraph 3 above to provide co-sponsored or co-branded promotions, products and services and may share your information with our co-sponsor. If you enter one of these sweepstakes or contests, we may share your information with our co-sponsor or the third party sponsor. We rely on third party service providers to help us deliver products and services, and programs, offering products and services, providing services in connection with our websites including communicating news and delivering promotional materials via e-mail and direct mail and administering sweepstakes and surveys.
We may aggregate statistics, responses to any surveys and questionnaires, traffic patterns and related site information and disclose such aggregate data to third parties for marketing, advertising or other promotional purposes but such aggregate data will not include any personal information. To enable us to monitor and improve our websites, we gather and record on our servers certain aggregated information about you when you use it, including without limitation, details of your operating system, browser version, domain name and IP address, the URL you came from and go to and the parts of our websites you visit. Such information is primarily used to provide you with an enhanced online experience.
We do not control and shall not be responsible for the collection of personal information by third party websites, or websites not controlled or authorised by us and these websites may have their own privacy practices. We accept no responsibility or liability for third party websites' practices and policies. You should contact the relevant website administrator or web master directly to ask questions about their privacy practices and policies.